At Sunday Avenue, we want you to love every piece you receive. If there is an issue with your order, please contact us and we will be happy to help <3
Return Eligibility
We accept return and refund requests within 14 days of delivery.
To be eligible for a return or exchange:
- Items must be unworn, unused, unwashed, and in their original condition.
- Customers must contact us within 7 days of receiving their order if there is an issue with their item.
- Customers may be required to provide photos, videos, and/or packaging proof to help us verify the issue.
Please note that we do not accept returns or refunds for change-of-mind purchases, including:
- No longer wanting the item
- Ordering the wrong style by choice
- Changing your mind after purchase
We recommend carefully reviewing product descriptions, sizing charts, and measurements before placing your order.
Damaged or Defective Items
If your item arrives damaged, defective, or has a quality issue, please contact us within 7 days of delivery with:
- Photos or videos showing the issue
- Photos of the packaging and shipping label (if applicable)
After reviewing the provided information, we may offer:
- A replacement item
- A refund
- Store credit
All damage or defect claims must be reviewed and approved before a refund or replacement can be issued.
Incorrect Items
If you receive the wrong item, wrong size, or incorrect variation, please contact us within 7 days of delivery and provide:
- Photos or videos of the item received
- Order details and packaging proof if available
Once verified, we may offer:
- A replacement item
- A refund
- Store credit
Lost or Missing Packages
If your package appears to be lost, please contact us. We will first verify the shipment status using the provided tracking information.
If the package is confirmed to be lost during transit, we will work with our shipping partners to resolve the issue and may provide:
- A refund
- A replacement shipment
- Store credit
Sale Items
All sale items are considered final sale and are not eligible for returns or refunds unless the item arrives damaged, defective, or incorrect.
How to Request Assistance
To request a refund, replacement, or store credit, please contact us through our Contact page with:
- Your order number
- A description of the issue
- Photos/videos supporting your request
Our team will review your request and respond as soon as possible.
Thank you for shopping with Sunday Avenue ♡